For most people, a visit to Casino 36 is what it should be, a fun and sociable way to spend their time. However, for a minority, gambling in a casino can become a problem.

Whilst the vast majority of players will never experience any problems, playing responsibly is not confined to those who either have a gambling problem or are most at risk of developing one. It is the best approach for EVERYONE to enjoy playing at Casino 36 or any other gambling outlet.

At Casino 36, we are committed to helping our customers to play safe, by providing a safe and responsible environment and offering support to those who demonstrate that they are unable to stay in control of their gambling.

In all of our casinos, we offer help by:

  • Providing extensive training to our teams to be able to monitor behaviour that might give rise to concerns and to assist our customers by directing them to appropriate help and information.
  • Allowing customers to remove themselves from all direct marketing (eg texts, emails & mail)
  • Encouraging customers to set limits on how much they can draw at the cash desk.
  • Encouraging customers with concerns about their gambling to “self-exclude” nationally from all casinos in the UK by enrolling in the SENSE scheme to prevent them from making further visits. This is as simple as visiting any licensed land-based casino and speaking with a manager who will help with the quick and simple enrolment process. Alternatively, if you do not wish to enrol on SENSE by visiting a casino, an application can be made by email by downloading an enrolment form from https://bettingandgamingcouncil.com/sense-self-exclusion-scheme and emailing it to [email protected] along with satisfactory ID documents. .
  • Providing information that will help you identify and prevent problem gambling at an early stage and details about useful charities and support agencies who can otherwise offer specific counselling, help or treatment to those with a specific gambling problem at whatever level.


A good way to gauge whether your gambling is no longer fun, and maybe getting out of control, is to ask yourself the following questions:

  • Do you find yourself reliving previous gambling experiences and thinking of ways that you can get more money to gamble?
  • Have you needed to increase your gambling stake more and more to get the excitement you are looking for?
  • Do you suffer mood swings, irritability and agitation when you are not gambling?
  • Do you think that you gamble to escape other issues or problems in your life?
  • Have you ever claimed to be winning from gambling when, in fact, you are losing?
  • Have you tried, in the past, to reduce either the time or money that you spend gambling and been unsuccessful?
  • Have you ever been tempted to commit an act of dishonesty to finance your gambling?
  • Have you ever gone back to gamble, on another day, to win back your losses?
  • Have you ever hidden your gambling from people who are important to you in your life?
  • Have you borrowed money, from any source, that you have been unable to pay back because of your gambling or are you otherwise in debt as a result of gambling?
  • Have you ever sold any possessions to obtain money to gamble or pay gambling debts?
  • Do you find yourself breaking promises, to family and friends, so that you can gamble instead?

If you answer “YES” to any of these questions, then you may need to take control of your gambling, using the information below. You can also take the confidential ‘Worried about your gambling’ quiz on the Gambleaware website and try out their Gambling Calculator to give you an indication whether your gambling is becoming a problem.



The first step in taking back control is to be completely honest with yourself and accept that there is a problem, but that you have the will to confront it.

Having done so, you have taken the biggest step to addressing the issue. It may be that simply standing back and realising that you have been displaying some of the above behaviours is enough to make you adjust your approach and allow you to resume control. Alternatively, you may feel you need help, advice and support. You can talk in confidence to the General Manager or duty manager at Casino 36 or anyone else in the senior team who you may feel comfortable speaking to. They all understand the issues involved and have been specially trained to provide you with information and guidance.

Alternatively, speak to someone else from your own circle of family or friends who you know and trust.

Practical steps to help you stay in control:

1. Don't think of gambling as a way to make money
Casino games are designed to return on average a small profit to the operator each time you play. You should therefore think of gambling as an entertainment expense – just like buying a movie ticket. The more movies you watch, the more it will cost.

2. Only gamble with money you can afford to lose
Gamble within your weekly entertainment budget, not with your phone bill or rent budget.

3. Set a money limit in advance
Decide how much you can afford to lose before you go to play. When it's gone – it's over! If you win, you've been lucky, but don't be disappointed if your luck doesn't continue.

4. Set a time limit in advance
It's easy to lose track of time when you're gambling. Set a time limit or alarm, and when time's up – quit! Odds are that the more time you spend gambling, the more money you will lose.

5. Never chase your losses
If you lose your set money limit and then try to win some of it back before you leave, then you haven't really set a money limit. Chasing your losses will usually just lead to bigger and bigger losses.

6. Don't gamble when you're depressed or upset
Decision-making can be more difficult when you're stressed or emotionally upset. Make sure you only gamble when you're feeling happy and clear headed.

7. Balance gambling with other activities
When gambling becomes your only form of entertainment, it's unlikely that you're still just gambling for the fun of it, and your gambling may even be a problem. Make sure gambling isn't your only pastime.

8. Don't take your bank card with you
This is a good way to safeguard your money limit and not let being "in the moment" warp your judgment.

9. Take frequent breaks
Gambling continuously can cause you to lose track of time and perspective. Step out for some air or a bite to eat at regular intervals.

10. Don't drink or use drugs when gambling
Drugs and alcohol cloud judgment, and good judgment stands as your main line of defence against letting gambling get out of control.




      You can self-exclude from either each separate company you might gamble with, or from multiple companies at the same time.



      SENSE allows people to voluntarily enroll in a scheme to exclude themselves nationally from all land-based casinos in the UK.


      If you gamble in other types of venues or online, you may wish to consider;


      Gamstop logo

      If you would like to self-exclude from online gambling you can visit GAMSTOP www.gamstop.co.uk


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      You can nominate the betting shops you wish to self-exclude from. Call the self-exclusion helpline on 0800 294 2060 or visit www.self-exclusion.co.uk


      Binfo self exclusion

      To self-exclude from licensed bingo premises across Great Britain, you can register at your local bingo club. www.bingo-association.co.uk/self-exclusion


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      Blocking software is a computer programme that limits access to websites or other services available over the internet.


      Many banks are now offering help for customers to restrict their spending on gambling, offering gambling blocking solutions.

      The gambling block is a feature that allows you to block your bank account/bank card/credit card from being used for gambling transactions.



      HELPLINE 08088 020 133

      Provides information, advice, and counselling to individuals who have concerns about problem gambling.


      TEL: 01384 241 292. A residential treatment program for problem gamblers. Two centres in Dudley and Beckenham. 43-47 MAUGHAN ST, DUDLEY, DY1 2BA

      TEL: 02073 817 722. Treatment for problem gamblers living in England and Wales aged 16 and over. Service includes short-term treatment of co-existing mental health conditions. 69 WARWICK ROAD, LONDON, SW5 9BH

      A self-help fellowship of compulsive gamblers wanting to address their gambling problems.

      TEL: 08088 084 000. Offers advice and support to enable callers to deal with their debts in a pro-active and informative way. Self help-information packs are sent free to individuals with debt problems. 51-53 HAGLEY RD, BIRMINGHAM B16 8TP

      All licensed gambling in the UK is regulated by the Gambling Commission.

      Download the playing it safe leaflet